• Refund Policy

Last Updated: December 19, 2023

Refund Policy for ‘Pennovate Launchpad DFY Marketing Program’: 

1. Guarantee and Scope:

• Pennovate guarantees a minimum of 100 qualified appointments within the first 90 days of initiating your marketing campaigns.
• A qualified appointment is defined as a booking with a prospect who:
  • Has a specific problem your business can solve.
  • Has been experiencing this problem for a mutually agreed-upon duration since the start of our engagement.
  • Has proactively and voluntarily scheduled an appointment with your business.

2. Conditions for Guarantee:

• The guarantee depends on the accuracy and completeness of the information you provide. Pennovate is not liable for losses or damages resulting from inaccuracies or omissions in your information.
• The guarantee is void in cases of deviation from payment terms, non-adherence to Pennovate’s framework, delays in resource delivery, or interruptions due to external factors beyond Pennovate’s control (e.g., natural disasters, war, civil unrest, labor strikes, pandemics).
• If the guaranteed number of appointments is not achieved, Pennovate will cover the additional media budget until the target is met, without requiring reimbursement for this additional spend.

3. Voiding the Guarantee:

• The guarantee is void if:
  • You validate the marketing’s effectiveness by closing at least one sale, as per criteria mutually agreed upon with Pennovate.
  • There is general non-responsiveness or delays from your side, the client, totaling more than 15 days. This includes failure to provide necessary information, lack of timely approvals or feedback, or any other inaction that impedes the effective continuation of the marketing campaigns.

4. Refund Eligibility:

• You are eligible for a refund only if:
  • The 100 qualified appointments guarantee is not met within the initial 90 days.
  • Pennovate continues to run your ads with its funds for an additional 90 days without achieving the 100 appointment target.

6. Token payments

• Token payments are non-refundable unless explicitly stated otherwise in writing or via email.

7. Process for Claiming Refund:

• To request a refund, please contact Pennovate at reach@pennovate.co.

Pennovate is committed to your success and upholds transparency and fairness in all our services and policies. Should you have any questions or require further clarification on our refund policy, please do not hesitate to contact us.